E-mail Support/Coaching Short Programme Terms & Conditions

By paying for RecoverySpace.org E-mail Support / Coaching Short Programme you agree to the following terms and conditions as outlined below:

  • E-mail support/coaching is not intended to diagnose or treat any mental illness or condition.
  • You need to pay the specified fee for the e-mail support/coaching in order to attend or view.
  • After sign-up, you will be allocated to a specific counsellor. If you were seeing a counsellor, you will be allocated to that person again.
  • Following allocation, your counsellor will contact you within 1 working day, to initiate contact, and ask you to complete an online form.
  • Once you have completed the online form, within 1 working day, you will be contacted to initiate your online support / coaching.
  • Online support/coaching covers 4 e-mails. E-mails from your counsellor will be of a reasonable length.
  • Privacy and Confidentiality: RecoverySpace will endeavour to keep all information confidential. However, privacy over the internet is limited as third-party providers are involved. You also need to take responsibility for the confidentiality of e-mails sent or received on your side.
  • Cancellation by RecoverySpace.org : If e-mail support/coaching is cancelled, RecoverySpace will try to find you a suitable alternative. If that’s not possible, you will be refunded a pro-rata portion of the fee.
  • Cancellation by yourself: If you have initiated this service, the fee will not be refunded. However, you can arrange for the time of the service to be extended. If you cancel due to death or emergency, your fee will be refunded, less a service fee amount charged by the payment gateway.
  • Any actions that you choose to take as a result of this interaction or otherwise, are your responsibility, and RecoverySpace.org cannot take any responsibility for your your actions or decisions.
  • The e-mails you receive cannot be disseminated without the permission of RecoverySpace.org . You need to take responsibility to keep your own e-mail account private. Avoid using shared accounts for counselling e-mails.
  • You hereby indemnify RecoverySpace.org to the fullest extent from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable legal fees) arising out of or in any way related to your breach of any of the provisions of these Terms.